Pet Care Services Agreement

This Pet Care Services Agreement (the “Agreement”) is entered into between the Client and the Provider (LondonDogCare), who offers pet care services as an independent contractor (freelance). Dog daycare and overnight boarding services are provided at the Provider’s home. By checking the agreement box and submitting a booking request, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement as of the booking date.

Provider

LondonDogCare
Fanshawe College Area, London, Ontario N5V 4Y6
admin@londondogcare.ca

Client & Pet

Client, emergency contact, and dog details (name, breed, age, gender, spay/neuter status, veterinarian, medical/allergy and behavioral notes) are those supplied by the Client in their booking request and any accompanying communication.

1. Services

The Provider agrees to perform the services selected by the Client. Daycare and overnight boarding services are provided at the Provider’s home:

• Overnight Boarding (at Provider’s home) — for the dates specified in the booking.
• Daycare (at Provider’s home) — for the days and hours specified in the booking.

2. Rates and Payment

• Rate: $40 per night of boarding, per dog (or as quoted for long stays).
• Payment Frequency: Payment is due as agreed at the time of booking or service.
• Accepted Payment Methods: Strictly cash only.
• Surcharges: A surcharge may apply on official statutory holidays in Ontario.
• Late Pick-up Fee: Late pick-up beyond the agreed grace period may be charged per additional hour or fraction thereof.

3. Vaccinations and Preventative Health

• The Client certifies that the dog is up to date on Rabies, DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), Bordetella, and Leptospirosis vaccinations, and will provide veterinary proof upon request.
• The Client certifies that the dog is free from fleas, ticks, and internal parasites, and is currently on an active preventative treatment against fleas, ticks, and heartworm.
• The Client must disclose any medical, health, or behavioral conditions that could affect the safety of the dog, other animals, or people. Failure to do so will result in the immediate termination of this Agreement.

4. Preliminary Evaluation (Meet & Greet)

• Final acceptance of any pet for daycare or boarding services is subject to a preliminary behavioral evaluation (Meet & Greet) conducted by the Provider.
• The Provider reserves the right to refuse service if they determine, at their sole discretion, that the pet is not suitable for their home environment or poses a safety risk to others.

5. Veterinary Care Authorization

• If the dog becomes ill or injured while under the Provider’s care, the Provider will attempt to contact the Client and the Emergency Contact immediately. If neither can be reached, the Client authorizes the Provider to seek veterinary care — first with the dog’s designated veterinarian, and if unavailable, at the nearest available emergency clinic.
• The Client agrees to fully reimburse the Provider for all veterinary expenses incurred on behalf of the dog, including reasonable transportation costs.

6. Behavior and Safety

• The Provider reserves the right to immediately suspend services for any dog that displays destructive or physical aggression toward people or other animals.
• Dogs shall remain on leash during walks, except in designated off-leash public areas (off-leash dog parks) and only with the Client’s prior written consent.
• The Client accepts all liability under the Ontario Dog Owners’ Liability Act for any injury or damage caused by their dog and agrees to cover all resulting costs.

7. Property Damage (Provider’s Home)

• The Client assumes full financial responsibility for any property damage caused by their dog to the Provider’s premises (including, but not limited to, chewing on furniture, doors, or walls; damage to carpets, garden, or personal belongings of the Provider and their family).
• The Client agrees to reimburse the Provider for the full cost of repair or replacement of the damaged property within 7 days of being presented with the corresponding receipts or invoices.

8. Home Access and Pick-up/Drop-off Rules

• For Services at Client’s Home: Keys, entry codes, or access devices will be kept secure and used only for scheduled services.
• For Services at Provider’s Home: The Client agrees to respect the agreed drop-off and pick-up times. For the safety of other boarded pets, the Client may not enter private areas of the Provider’s home without an express invitation.

9. Unclaimed Pet Protocol (Abandonment)

• If the dog is not picked up by the scheduled end date and time, and the Client or their emergency contact cannot be reached after repeated attempts over a period of 7 calendar days, the pet shall be legally deemed abandoned.
• Under such circumstances, the Provider is authorized to surrender the dog to a humane society, SPCA, or local animal shelter in accordance with Ontario laws.
• The Client remains fully responsible for all accumulated costs of additional care, transportation, and shelter surrender fees.

10. Photos, Videos, and Daily Reports

• Promotional Use: The Provider may take and use photos or videos of the dog on social media or promotional materials only with the Client’s authorization. No personal information or Client location will be shared under any circumstances. The Client may indicate their preference in their booking notes or in writing.
• Daily Updates to Client: The Client may request daily photos and/or videos of the dog via messaging apps (WhatsApp, SMS, etc.) to stay updated on their stay and verify their well-being.

11. Limitation of Liability and Indemnification

• The Client acknowledges that pet care involves inherent risks, including injury, illness, escape, or death. Except in cases of proven gross negligence or willful misconduct by the Provider, the Client releases the Provider from any and all liability for injury, illness, loss, or death arising from the services rendered under this Agreement.
• The Client agrees to indemnify and hold harmless the Provider against any claims, demands, damages, and costs (including legal fees) arising from the actions of the dog, including injuries to third parties or damage to other people’s property.

12. Term and Termination

This Agreement becomes effective on the date of acceptance and remains in effect until terminated by either party with written notice. The Provider may terminate this Agreement immediately for non-payment, concealment of relevant health/behavioral information, or safety concerns. Sections 5, 7, 9, 11, and this section shall survive the termination of services.

13. Independent Contractor

The Provider is a self-employed individual and performs services as an independent contractor. Nothing in this Agreement creates an employer-employee relationship, agency, or partnership between the parties. The Provider is solely responsible for their own taxes, insurance, and business expenses.

14. General Provisions

• This Agreement constitutes the entire agreement between the parties. Any modifications must be made in writing and agreed to by both parties.
• This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.